Important Billing Updates for Water and Sewer Customers
Dear Valued Customers,
We are committed to providing you with the best possible service and want to inform you of important updates to your billing cycle.
Recent Changes and Upcoming Adjustments
Due to technical limitations within our billing system, we were unable to implement our initial plan discussed by our Finance Committee and the Board of Trustees to adjust the billing cycle by issuing a half-month bill or a six-week bill. Attempting these adjustments would have caused significant issues with customer billing accuracy.
As a result, we will be making the following changes:
- Two Bills Issued This Month:
- First Bill (Dated Today): Covers your water and sewer usage for the month of October. This bill is due by the 23rd of this month.
- Second Bill (Also Dated Today): Covers your usage for the month of November. This bill will be due next month.
- New Billing Schedule Moving Forward:
- Starting immediately, we will be on a set schedule of reading meters at the end of each month and sending out bills at the beginning of each month.
- This means your usage from the first to the last day of each month will be billed at the beginning of the following month.
Why These Changes Are Necessary
We understand that receiving two bills in one month may be unexpected and possibly inconvenient. However, these adjustments are essential to align our billing cycle with the calendar month and to ensure accurate and timely billing moving forward. By making these changes now, we aim to:
- Enhance Billing Accuracy: Eliminating partial billing periods prevents confusion and ensures each bill reflects a full month’s usage.
- Simplify Budgeting: A consistent monthly billing schedule helps you plan and manage your expenses more effectively.
- Improve Service Efficiency: A standardized billing cycle allows us to operate more efficiently, ultimately providing you with better service.
Looking Ahead
We sincerely apologize for any confusion or inconvenience these changes may cause. We believe that with the adjustments to these two bills, we will be on track for a smooth and consistent billing cycle in 2025 and beyond.
We’re Here to Help
If you have any questions or concerns regarding these changes or your bills, please do not hesitate to contact us at 719-256-4313 or crestonetownoffice@gmail.com.
We greatly appreciate your patience and understanding as we make these necessary adjustments.
Sincerely,
Arielle Blackwell
Town Clerk & Interim Treasurer
Town of Crestone